Practical guides, fresh perspectives and news to help you build something great online.
Good reads for your next big idea.
Ask ten customers what great support means, and you will probably get ten answers. Some want speed. Some want patience. Some just want…
Read article: What Makes a Support Experience Excellent? Our Answer and YoursFew moments feel worse than a website that suddenly stops working. Your heart drops, your mind races, and you wonder who to call.…
Read article: A Problem Comes In, a Solution Goes Out: What Great Support Looks Like From Start to FinishEvery customer has a story. Maybe you started with a free email address and a big idea. Maybe you built a store one…
Read article: Your Story Matters: How to Share Your HoganHost Experience the Right WayMost small business owners keep going without stopping to look back. There is always another order to fill, another message to answer, another…
Read article: Why Your Business Milestones Deserve to Be Celebrated Online, and How to Do ItToday is all about you. Behind every website, email address, and online store is a customer working towards something bigger. We are proud…
Read article: Your Success Is Our Milestone: A Thank You to Every HoganHost CustomerThink about the last time you contacted support. You probably remember the problem. Do you remember the person who helped you solve it?…
Read article: How to Thank a Support Hero, and Why a Few Kind Words MatterMost people think support ends when the ticket closes. For the best support, that is where the second half begins. Customer Service Week…
Read article: Beyond the Ticket: What Real Hosting Support Does After the Problem Is FixedYou type a message, press send, and wait. On your side of the screen, it is a ticket. On our side, it is…
Read article: Every Ticket Has a Person Behind ItThe right hosting. A name of your own. A real team in your corner.
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