{"id":2696,"date":"2025-07-01T22:59:25","date_gmt":"2025-07-01T21:59:25","guid":{"rendered":"https:\/\/hoganhost.com.ng\/blog\/?p=2696"},"modified":"2025-07-01T23:09:14","modified_gmt":"2025-07-01T22:09:14","slug":"troubleshooting-cron-halting-on-tenant-usage-metrics-a-comprehensive-guide","status":"publish","type":"post","link":"https:\/\/hoganhost.com.ng\/blog\/whmcs\/troubleshooting-cron-halting-on-tenant-usage-metrics-a-comprehensive-guide\/","title":{"rendered":"Troubleshooting Cron Halting on Tenant Usage Metrics: A Comprehensive Guide"},"content":{"rendered":"

Symptom<\/h2>\n
\n
\n

During the daily automation cron run, the script requires a long amount of time and eventually fails to complete. Attempting the\u00a0Advanced Cron Troubleshooting\u00a0steps indicates that the cron times out during\u00a0Tenant Usage Metrics<\/strong>\u00a0polling.<\/p>\n

\"\"<\/p>\n

Cause<\/h2>\n
\n
\n

During\u00a0Tenant Usage Metrics<\/strong>\u00a0polling, the system connects to hosting servers in order to provide usage data to WHMCS for\u00a0usage billing-based invoicing and metrics.<\/p>\n

This error occurs when there is a connection issue between WHMCS and the hosting servers.<\/p>\n

This may be due to incorrectly-configured servers in WHMCS\u00a0or<\/strong>\u00a0firewall or network issues between WHMCS and the server.<\/p>\n

The polling times out while WHMCS is waiting for data from the server, according to the configured\u00a0PHP\u00a0max_execution_time<\/code>\u00a0value. If this value is large, then the cron will wait for that amount of time.<\/p>\n

Solution<\/h2>\n
\n
\n

To resolve the issue, perform the steps in the two sections below.<\/p>\n<\/div>\n<\/div>\n

\n

1. Check whether server settings are properly-configured.<\/h3>\n
\n
\n

To do this:<\/p>\n

1. Go to\u00a0Configuration > System Settings > Servers.<\/strong><\/p>\n

2. Click\u00a0Edit<\/strong> for the desired server. \"\"<\/p>\n

3. Click\u00a0Test Connection<\/strong>.<\/p>\n

4. If the test failed, check to ensure that the\u00a0Server Name<\/strong>\u00a0and\u00a0Port<\/strong>\u00a0values are correct, and then click\u00a0Save<\/strong>. \"\"<\/p>\n

\n
\n

5. Repeat these steps for each server.<\/p>\n

If the test succeeds for all of your servers, the server configurations are correct. If the issue persists, proceed to the next section.<\/p>\n<\/div>\n<\/div>\n

\n

2. Check for firewall and connectivity issues.<\/h3>\n
\n
\n

If the server connection test fails for correctly-configured servers, the issue is due to an underlying firewall or connectivity issue between WHMCS and the servers.<\/p>\n

For example, this may be due to firewalls that have closed essential ports or have not whitelisted necessary hostnames.<\/p>\n

Contact your hosting provider or system administrator to resolve the issue and allow WHMCS and your hosting servers to connect.<\/p>\n

\n
\n
\n
The End! should you have any inquiries, we encourage you to reach out to the hoganhost Support Center without hesitation.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
<\/div>\n
Check out our cheap and reliable web hosting hoganhost.com<\/a>.ng<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

Symptom During the daily automation cron run, the script requires a long amount of time and eventually fails to complete. […]<\/p>\n","protected":false},"author":1,"featured_media":2701,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whmcs"],"yoast_head":"\nTroubleshooting Cron Halting on Tenant Usage Metrics: A Comprehensive Guide - HoganHost blog<\/title>\n<meta name=\"description\" content=\"During the daily automation cron run, the script requires a long amount of time and eventually fails to complete. 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