{"id":2696,"date":"2025-07-01T22:59:25","date_gmt":"2025-07-01T21:59:25","guid":{"rendered":"https:\/\/hoganhost.com.ng\/blog\/?p=2696"},"modified":"2025-07-01T23:09:14","modified_gmt":"2025-07-01T22:09:14","slug":"troubleshooting-cron-halting-on-tenant-usage-metrics-a-comprehensive-guide","status":"publish","type":"post","link":"https:\/\/hoganhost.com.ng\/blog\/whmcs\/troubleshooting-cron-halting-on-tenant-usage-metrics-a-comprehensive-guide\/","title":{"rendered":"Troubleshooting Cron Halting on Tenant Usage Metrics: A Comprehensive Guide"},"content":{"rendered":"<h2 id=\"symptom\">Symptom<\/h2>\n<div class=\"instructions screensteps-textblock\">\n<div id=\"text-content_23b26f83-05f0-47c5-b116-424e0d8a4eb7\" class=\"text-block-content\">\n<p>During the daily automation cron run, the script requires a long amount of time and eventually fails to complete. Attempting the\u00a0Advanced Cron Troubleshooting\u00a0steps indicates that the cron times out during\u00a0<strong>Tenant Usage Metrics<\/strong>\u00a0polling.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-2698\" src=\"https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/0a574662-d8f9-4877-9260-f92dc14de687.png\" alt=\"\" width=\"474\" height=\"169\" srcset=\"https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/0a574662-d8f9-4877-9260-f92dc14de687.png 474w, https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/0a574662-d8f9-4877-9260-f92dc14de687-300x107.png 300w\" sizes=\"auto, (max-width: 474px) 100vw, 474px\" \/><\/p>\n<h2 id=\"cause\">Cause<\/h2>\n<div class=\"instructions screensteps-textblock\">\n<div id=\"text-content_aa94ce23-5f21-47d3-a8d4-b12d584b7ff8\" class=\"text-block-content\">\n<p>During\u00a0<strong>Tenant Usage Metrics<\/strong>\u00a0polling, the system connects to hosting servers in order to provide usage data to WHMCS for\u00a0usage billing-based invoicing and metrics.<\/p>\n<p>This error occurs when there is a connection issue between WHMCS and the hosting servers.<\/p>\n<p>This may be due to incorrectly-configured servers in WHMCS\u00a0<strong>or<\/strong>\u00a0firewall or network issues between WHMCS and the server.<\/p>\n<p>The polling times out while WHMCS is waiting for data from the server, according to the configured\u00a0PHP\u00a0<code>max_execution_time<\/code>\u00a0value. If this value is large, then the cron will wait for that amount of time.<\/p>\n<h2 id=\"solution\">Solution<\/h2>\n<div class=\"instructions screensteps-textblock\">\n<div id=\"text-content_8a0c2f85-a9b4-4a3f-9bba-cd3e506301c7\" class=\"text-block-content\">\n<p>To resolve the issue, perform the steps in the two sections below.<\/p>\n<\/div>\n<\/div>\n<div id=\"\" class=\"step step-depth-2 child-step\" data-step-uuid=\"74b02faf-86e0-48b7-818a-dfa3608b12be\">\n<h3 id=\"1-check-server-profiles-are-correctly-configured\">1. Check whether server settings are properly-configured.<\/h3>\n<div class=\"instructions screensteps-textblock\">\n<div id=\"text-content_3d7328ba-d335-408e-b9ae-14c4a5fb46c4\" class=\"text-block-content\">\n<p>To do this:<\/p>\n<p>1. Go to\u00a0<strong>Configuration &gt; System Settings &gt; Servers.<\/strong><\/p>\n<p>2. Click\u00a0<strong>Edit<\/strong> for the desired server. <img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2699 aligncenter\" src=\"https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/465aa32e-e2f5-444c-a372-f5dc02fb9ddc.png\" alt=\"\" width=\"719\" height=\"134\" srcset=\"https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/465aa32e-e2f5-444c-a372-f5dc02fb9ddc.png 719w, https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/465aa32e-e2f5-444c-a372-f5dc02fb9ddc-300x56.png 300w\" sizes=\"auto, (max-width: 719px) 100vw, 719px\" \/><\/p>\n<p>3. Click\u00a0<strong>Test Connection<\/strong>.<\/p>\n<p>4. If the test failed, check to ensure that the\u00a0<strong>Server Name<\/strong>\u00a0and\u00a0<strong>Port<\/strong>\u00a0values are correct, and then click\u00a0<strong>Save<\/strong>. <img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2701 aligncenter\" src=\"https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/9eab87a1-d5c6-4180-8d68-25c656b96bb4.png\" alt=\"\" width=\"720\" height=\"328\" srcset=\"https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/9eab87a1-d5c6-4180-8d68-25c656b96bb4.png 720w, https:\/\/hoganhost.com.ng\/blog\/wp-content\/uploads\/2025\/07\/9eab87a1-d5c6-4180-8d68-25c656b96bb4-300x137.png 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n<div class=\"instructions screensteps-textblock\">\n<div id=\"text-content_de9966cd-6308-4281-9a4a-a57d31183e8b\" class=\"text-block-content\">\n<p>5. Repeat these steps for each server.<\/p>\n<p>If the test succeeds for all of your servers, the server configurations are correct. If the issue persists, proceed to the next section.<\/p>\n<\/div>\n<\/div>\n<div id=\"\" class=\"step step-depth-2 child-step\" data-step-uuid=\"894c3e83-0af4-42c4-a629-38444bb4bdb0\">\n<h3 id=\"2-check-for-firewall-connectivity-issues-between-whmcs\">2. Check for firewall and connectivity issues.<\/h3>\n<div class=\"instructions screensteps-textblock\">\n<div id=\"text-content_2802eefb-1eaf-4c21-ac6b-d5a5d4c878ff\" class=\"text-block-content\">\n<p>If the server connection test fails for correctly-configured servers, the issue is due to an underlying firewall or connectivity issue between WHMCS and the servers.<\/p>\n<p>For example, this may be due to firewalls that have closed essential ports or have not whitelisted necessary hostnames.<\/p>\n<p>Contact your hosting provider or system administrator to resolve the issue and allow WHMCS and your hosting servers to connect.<\/p>\n<div class=\"article panel panel-default\">\n<div class=\"panel-body\">\n<div class=\"article-content\">\n<div class=\"screensteps-next-prev-navigation\" data-role=\"next-previous-nav\">The End! should you have any inquiries, we encourage you to reach out to the hoganhost Support Center without hesitation.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-role=\"next-previous-nav\"><\/div>\n<div data-role=\"next-previous-nav\">Check out our cheap and reliable web hosting <a href=\"https:\/\/hoganhost.com.ng\">hoganhost.com<\/a><a href=\"https:\/\/hoganhost.com.ng\">.ng<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Symptom During the daily automation cron run, the script requires a long amount of time and eventually fails to complete. Attempting the\u00a0Advanced Cron Troubleshooting\u00a0steps indicates that the cron times out during\u00a0Tenant Usage Metrics\u00a0polling. Cause During\u00a0Tenant Usage Metrics\u00a0polling, the system connects to hosting servers in order to provide usage data to WHMCS for\u00a0usage billing-based invoicing and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2701,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whmcs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting Cron Halting on Tenant Usage Metrics: A Comprehensive Guide - HoganHost blog<\/title>\n<meta name=\"description\" content=\"During the daily automation cron run, the script requires a long amount of time and eventually fails to complete. Attempting the\u00a0Advanced\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hoganhost.com.ng\/blog\/whmcs\/troubleshooting-cron-halting-on-tenant-usage-metrics-a-comprehensive-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Cron Halting on Tenant Usage Metrics: A Comprehensive Guide - HoganHost blog\" \/>\n<meta property=\"og:description\" content=\"During the daily automation cron run, the script requires a long amount of time and eventually fails to complete. 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